Listed below are the frequently asked questions we recieved. Click on a question to expand the answer. Have a question to ask that is not listed here? Feel free to contact us!
Insurance will pay for private duty services in some situations, but this is not common. Most often services are paid out-of-pocket. Some clients participate in the Medicaid waiver program, and some are referred to us through Community Mental Health who provide payment for services.
Other payment sources may include VA, long term care insurance, Medicare supplemental insurances, Auto insurance if you have been involved in a car accident, Worker’s compensation, and other 3rd party insurances. We do not accept Medicare or Blue Cross.
Certified home health care is provided for an acute and temporary need defined as “skilled care”, and is often only provided for several weeks. Certified home care may include a nurse, physical therapist, occupational therapist and other professionals. The client however, must be homebound and there are other restrictions as well.
Private duty home care provides hourly care, which often includes assistance with bathing, dressing, meal prep, housekeeping, transportation and other services. Sometimes the services of a nurse are required as well. With private duty home care, there are no requirements for being homebound, and no limited certification period as with skilled home health care. Private duty home care is often long term, and helps to maintain a client’s independence so they may remain at home. Some insurances or state and local resources may be available to help pay for private duty home care. Our staff are here to help to determine what may be available for you.
We carefully screen our staff through interviews, background checks, references and drug screens. Our staff is experienced in helping people in their homes and understand the natural concerns our clients may have. They are respectful of being a guest in your home. To make it easier, we use the same staff for each client so there’s no constant ‘breaking in’ period for you and the caregiver. Often, our clients begin to think of their caregivers almost like family. Healthcare services are personal, and we want our clients to feel comfortable and secure with their caregivers.
No need to worry. We have an on-call person available at all times, including evenings, weekends and all holidays. Call ins do happen due to illness, family emergencies and other events. If someone cannot make it to your home, we will find a replacement promptly and notify you immediately.
Of course. It’s preferable to give us a days notice, but we understand that things come up that may require a change that same day. We’re here to serve you and meet your needs.
Yes, that’s not a problem. If this comes up, please call our office to speak with our director. Sometimes, no matter how excellent the caregiver is, we cannot always expect two personalities to be a good match. We all have a tendency to ‘click’ with certain types of people. If necessary, we can change your caregiver if no other solution is acceptable.